Terms and Conditions:

• For Japanese nationality: You need to be staying at Hong Kong for at least 1 year and have corresponding valid residence permit as a proof.
• For non-Japanese Nationality: You need to have Copy of Certificate of eligibility (COE) or Japan Residence Card with at least 1 year of validity period. Japanese Visa is not relevant to the moving service.
• We only accept online application for TANSHIN plan
• Please be noted that we only accept Personal Payment (prepayment). Company Payment is not accepted.
• The items cannot be shipped if the weight per carton box exceeds 25kg.
• Under this plan, the pick-up and delivery addresses are limited to one location each.
• Target Districts & Areas in Hong Kong:
  Hong Kong Island, Kowloon, New Territories (Tseung Kwan-O, Tai Wai, Fo Tan, Shatin, Tsuen Wan, Tsing Yi only).
• Please be noted that we do not accept applications for places that are accessible only via staircase (Please also make sure cargo lift is accessible).
• When you request a pick up, flight reservation should have been completed. Please keep in mind that we cannot accept order if your flight remains undecided. Furthermore, import customs clearance and shipment cannot be carried out unless you have arrived at the destination country.

Insurance
Insurance fee is included in the TANSHIN plan price. Insurance compensates up to 1 million yen (minimum course) and 1.5 million yen (regular course). We do not handle items that exceeds 200 thousands yen insurance value per box. In the event of damaged or missing parcels, repairs or purchases of substitutes will be carried out by the customers. In addition, we will not refund shipping charges or reimburse packages due to delayed delivery.

Pick-up
Our local staff will handle the pick-up (Japanese staff will not be present) You can designate morning or afternoon for pick-up timing. Please be kindly noted that we do not handle pick-up on Saturday, Sunday, holidays, early morning and evening.

Delivery
The items will be delivered to your place in Japan. Please be kindly noted that under this plan, we do not provide in-house delivery service. Unpacking services and re-collection of carton boxes after delivery are also unavailable.

Payment
We only accept payment via remittance to our designated bank account before pick-up

Required Documents:

• Passport copies (Profile page)
• For Japanese Nationality: Copy of Departure Stamp on your passport when you left Japan ( Must be at least one year ago ) & Copy of Hong Kong Work Visa with at least 1 year of validity period.
• For non-Japanese Nationality : Copy of Certificate of eligibility (COE) or Japan Residence Card with at least 1 year of validity period. Japanese Visa is not relevant to the moving service.
• For Hong Kong Permanent Resident: Hong Kong ID card
• e-Ticket
• Power of Attorney / Consent Form for Shipment to Japan
• Packing List
• Declaration of Personal Effects and Unaccompanied Articles x2

Please refer to the “Tanshin Plan details” and make sure no prohibited item is in the cargo.Packing Guideline